🐻 CV


I am a Microsoft Certified Professional with 20+ years commercial experience providing support for mission critical Wintel environments, for a number of large corporations. My advanced problem solving skills and detailed knowledge of complex Microsoft based enterprise systems has allowed me to provide efficient and effective support in high-pressure environments, with high workloads and tight deadlines. I am a dedicated team member with excellent communication skills, but also possess the self-motivation and management ability to enable me to perform to the same high standards when working alone.


Microsoft Windows Server
Microsoft Exchange Server
Microsoft Active Directory
Certificate Service (AD:CS/Certificates/PKI)
Microsoft ISA/TMG, Proxy Servers, Reverse Proxies
XenDesktop, XenServer, Appsense
Web Technologies (IIS ,Apache, Tomcat, PHP, ASP)
SQL Server (including Always-On on and DAG)
Microsoft Clustering and High Availability
Microsoft Dynamics
Office 365 (including Hybrid mail flow and Teams)
Azure Management (AD-Connect, CA, RBAC, EXO)
ADFS/Azure AD (including PHA, PHS, SSO, ADConnect)


Severn Trent Water, Coventry, West Midlands
Wintel Infrastructure Engineer
September 2006 - Present

Installation, upgrade, configuration, and support of the following server platforms : Windows 2016 / Windows 2019
Installation, upgrade, configuration, and support of Clustering, SQL, SQL Always On Availability groups, Dynamics, Exchange (2010-2019) include DAG management
Installation, upgrade, configuration, and support of Hybrid mail flow to EXO, AD-Connect, PHS, PTA and Azure SSO
Support, Management, configuration and Administration of Azure and Office 365
Management and troubleshooting of Active Directory including GPO, Site and Services, Schema Management, DFS, DFS-R, RBAC and Domain Controller rebuilds
Management and support of HP DL/ML and c-CLass Chassis including virtual connect and server profile deployment
Installation, upgrade, configuration, and support of Clustering, SQL, SQL Always On Availability groups, Dynamics, Exchange (2010-2019) include DAG management
Designing, installation and configuration of the local Exchange environment and upgrade of environment supporting Hybrid mail flow
Performing in-depth crash analysis to find the root cause of application or operating system crashes (Kernel Debugging, Crash Dump File Analysis, Service Isolation, Paged Pool Analysis)

National Express, Birmingham
Senior Infrastructure Analyst
July 2004 - September 2006

Designed, Installed, Configured and Supported a Citrix Metaframe 4 farm for 800 users
Responsible for designing, building, implementing and supporting five (5) High Availability server using Microsoft Clustering and SQL2005
Managing and Diagnosing the National Express web servers running IIS6, ColdFusion and NLB
Supporting and managing 1,500 users, and 200 servers across three sites running Windows 2000/Windows 2003
Supporting and managing the Microsoft Exchange 2003 mail servers ensuring their smooth operation
Managing, Troubleshooting and Diagnosing the Active Directory Infrastructure to ensure optimal performance
Management of all the ISA Proxy Firewalls whilst administrating filtering add-ins (Surf Control)
Ensured the smooth running and high availability of the five (5) clustered SQL Servers
Performing security hardening techniques on external facing web servers using the Security Configuration Wizard and Microsoft Hardening Principles

National Grid, Coventry, West Midlands
Senior Technical Support Service Analyst
January 2003 - July 2004

Testing, Packaging and Deploying the company standard Remote Administration Tool(s)
Providing 2nd and 3rd Line Support for 1,800 Users across 20 Sites throughout the UK
Management of Active Directory thought-out multiple domain Infrastructure
Ensure the running of high availability critical servers
Ability to resolve and fix issues based on knowledge and resources available
Provide an excellent customer service for the users.

2003: BSc Information Technology, Worcester University (Obtained 2:1)
2002: HND Computing (Distinction), NEW College
2000: GNVQ Information Technology (Distinction), Solihull College
1998: 9 GCSEs (Including English & Mathematics)