Outlook External Tagging for e-mail on EXO

 External email warning helps to alert users from clicking malicious links, phishing emails sent by external senders. It plays a vital role in protecting against spam and phishing threats. For these years, admins use transport rule to prepend [External] in the subject line. This approach has few limitations like, 

  • It takes a lot of space in the subject line, making it hard to preview the subject. 
  • As the transport rule might not be aware of the end user’s language, it leads to localization issues. 
  • Multiple external tags: If the external users keep replying to the thread, it will add multiple [External] tags in the subject. 

To overcome these limitations, Microsoft introduced native external sender callouts in Outlook. 

Native External Sender Identification – External Tag: 

To provide a native experience to identify external emails, Microsoft introduced a new ‘External tag. It shows the External tag on emails from external senders to view and verify the real sender’s email address. 

After enabling external tagging, the external email alert looks similar to the below screenshots: 

Outlook on the web view of external sender: 

External email warning

 

Outlook for iOS view of external sender: 

enable External email tag

 

Enable External Tagging in Exchange Online: 

External tagging is disabled by default. You can enable it through Exchange Online PowerShell.  

Note: If you are using the transport rule to add a [External] tag in the subject line, we encourage you to disable it before enabling native external tagging to avoid emails being marked ‘External’ twice. 

To enable external tag, please follow the below steps: 

Step 1: To use external tagging cmdlets, you need to connect to Exchange Online PowerShell.  

Step 2: Run Set-ExternalInOutlook cmdlet as follows to activate external tagging. 

To view external tagging settings, you can use the Get-ExternalInOutlook cmdlet. 

After enabling this feature, new external emails that arrive are automatically tagged with ‘External’. It won’t impact existing emails. 

 

How to Exclude Certain Email Address or Domain from External Tagging: 

In some situations, you don’t want to add the ‘External’ tag for some external senders or external domains. In that case, you can exclude them by adding in the ‘AllowList parameter. 

Method 1: To enter multiple entries and overwrite any existing entries, 

The above cmdlet excludes external tag, if the sender is John@microsoft.com or from fabrikam.com domain.  

The maximum number of entries is 30, and the total size of all entries can’t exceed one kilobyte. Else, you will end up with following errors. 

  • Maximum AllowsList count exceeded. 

Maximum AllowList count exceeded. Max 30, Current: 31.
+ CategoryInfo : WriteError: (SetExternalInOutlook:String) [Set-ExternalInOutlook], Exception
+ FullyQualifiedErrorId : [Server=MAXPR01MB2431,RequestId=7b2ab330-0de4-43cf-8cfa-8647307773b8,TimeStamp=27-04-2021 08:25:14] [FailureCategory=Cmdlet-Exception] D8D55C02,Micr
osoft.Exchange.Management.SystemConfigurationTasks.SetExternalInOutlook
+ PSComputerName : outlook.office365.com

 

  • Maximum AllowList length exceeded.

Maximum AllowList length exceeded. Max 1024, Current: 1129.
+ CategoryInfo : WriteError: (SetExternalInOutlook:String) [Set-ExternalInOutlook], Exception
+ FullyQualifiedErrorId : [Server=MAXPR01MB2431,RequestId=7b2ab330-0de4-43cf-8cfa-8647307773b8,TimeStamp=27-04-2021 08:25:14] [FailureCategory=Cmdlet-Exception] D8D55C02,Micr
osoft.Exchange.Management.SystemConfigurationTasks.SetExternalInOutlook
+ PSComputerName : outlook.office365.com

 

Method 2: To add new values without affecting existing values, 

The above command excludes external tagging for Contoso.com and Emma@fourthcoffee.com along with the previously mentioned domains. 

To remove the domain or external user from the AllowList, you can use the below cmdlet. 

 

 

Exchange Online External Tag Not Working: 

After enabling external tagging, if you can’t see the external tag for the external emails then, you might fall under any one of the below cases. 

  • Since External tagging is an org-wide setting, it will take some time for Exchange Online to enable tagging. Microsoft says that after enabling external tagging, it can take 24-48 hours. So, users should wait to see the external tag in emails from external senders in supported versions of outlook. 
  • External email tagging is supported in the following versions of Outlook. 

                              Outlook on the web 

                              – Outlook mobile (IOS & Android)- version 4.2111.0 and higher 

                              – Outlook for Mac – version 16.47 and higher 

                              – Outlook for Windows – available from May 2021 

               If you are using an older version, you need to upgrade to the latest version. 

  • As external tagging is new feature, make sure that your account is enabled in Microsoft 365 admin center for targeted release. Users on targeted release can see new updates early than other users. 
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